Refund policy

Last updated: 16-12-2025

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This Refund Policy outlines the terms under which refunds may be issued for services, events or products purchased from Allround The Agency.

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1. Digital Services and Online Content

Due to the nature of digital services (including online talks, courses, recordings and downloadable materials), all sales are final once access has been provided, unless otherwise stated on the specific service or product page.

Refunds will not be issued for:

• Change of mind

• Non-attendance of an online session

• Failure to use or complete a purchased service
   

2. Events, Workshops and Talks

For paid events, workshops or talks:

• Refund eligibility and cancellation deadlines are clearly stated on the event or booking page.

• Requests made after the stated cancellation period may not be eligible for a refund.

• If an event is cancelled by Allround The Agency, a full refund will be issued or an alternative date will be offered.
   

3. Free Services

Free services, including introductory or discovery calls, are non-refundable as no payment is required.

4. Cancellations by the Customer

If you are unable to attend a paid service or event:

• You must notify us in writing within the timeframe stated on the booking page.

• Where applicable, refunds will be processed according to the terms stated for that service.

No refunds will be issued for no-shows unless explicitly stated otherwise.
 

5. Exceptional Circumstances

Refund requests due to exceptional circumstances (such as serious illness or force majeure) may be reviewed on a case-by-case basis. Approval of such requests is at our discretion.

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6. Processing Refunds

Approved refunds will be:

• Processed using the original payment method

• Issued within a reasonable timeframe after approval

Any transaction or processing fees charged by third-party payment providers may be deducted from the refund.
 

7. Changes to Services

We reserve the right to modify, reschedule or cancel services when necessary. In such cases, we will provide an appropriate solution, such as a refund, credit or rescheduled session.
 

8. Contact Information

If you have questions about this Refund Policy or wish to request a refund, please contact:

Allround The Agency
Email: info@allroundtheagency.com

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